Frequently Asked Questions

Orders and products

How do I choose the right product?

Use the dimensions, materials, variant information, and intended-use details on each product page. Our Comfort Guide can also help you compare categories.

Will comfort feel the same for everyone?

No. Firmness and support can feel different depending on body type, temperature, chair or mattress design, and personal preference.

Can I change or cancel an order?

Contact us as soon as possible. We cannot guarantee changes after fulfillment has started, but we will review what is possible.

How can I track my order?

When tracking is available, it will be included in your shipping confirmation.

What if my order arrives damaged or incorrect?

Contact us promptly with your order number and clear photos of the item and packaging so we can review the issue.

Are Aarna products medical devices?

No. Unless explicitly stated otherwise, our products are comfort and wellness accessories and are not medical devices.